Delivery Policy

The Imaging Superstore will make every effort to ensure you receive your order on-time and in accordance with your preferred delivery option. Should your item(s) be out of stock and we cannot fulfil your order within the time scales requested, we will contact you immediately to advise you of best estimated delivery date.

Orders received and processed by The Imaging Superstore before 2pm will usually be dispatched the same day (Monday to Friday excluding public holidays). Orders received after 2pm, will be dispatched the following business day. If you have paid for your order by Cheque or Bank transfer, we normally dispatch orders the same day we receive notification that the funds have cleared.

Deliveries

In the vast majority of instances The Imaging Superstore’s couriers are able to meet your preferred delivery criteria.  However, on the rare occasion where due to unforeseen circumstances we fail to meet the desired service level, please contact us, and we will provide you with an updated ETA.    Please note, next business day deliveries are scheduled to be delivered up to 5:30pm Monday to Friday excluding public holidays.

Delivery Charges

RTSL offers Free Delivery with all Document Scanner Products and Consumable orders over £100 (exluding VAT) to UK mainland. Other orders placed with RTS Imaging Superstore are subject to a delivery charge, unless otherwise stated. Delivery options and scale of these charges are shown at the checkout.

International Deliveries

The Imaging Superstore is able offer a 3-day delivery service to all Western European destinations and a 5-day delivery service to USA & Canada.  For deliveries to other countries please contact us direct on 01737 244408 prior to placing your order to ensure we are able to deliver to your destination.

All international deliveries are dispatched using the Royal Mail Air mail service.  Each individual shipment is automatically covered by up to £500.00 worth of loss or damage compensation.