This policy applies to all goods and services ordered from Response Technical Services Ltd. via our Imaging Superstore online store.

Unwanted Goods

Response Technical Services will refund 100% of the costs of the goods less delivery and any credit card transaction charges provided the goods are returned within 14 days from the date of despatch.  When the goods are received back they must be unused and still in their original packaging with all labels and seals in tact.

The cost of returning unwanted goods will be the responsibility of the purchaser.  When returning goods, please ensure that they are delivered back to Response Technical Services Ltd. using a postal / courier service requiring a signature as proof of delivery.  The purchaser should also consider insuring the goods against damage or loss in transit.  The address for returning goods can be found on the Contact Us page of the website.

Damaged / Wrongly Despatched Goods.

In circumstances where goods are found to be faulty or the wrong goods have been despatched, Response Technical Services will replace or exchange the items.  In circumstances where the error is due to the failings of Response Technical Services, we will arrange and pay all re-delivery and collection fees.

Response Technical Services should be notified immediately (not later than 14 calendar days after receipt of the items) of any goods which are found to be faulty or wrong. Please call us on 0044 (0) 1737 244408 and we will endeavour rectify matters as quickly as possible. 

In the unlikely event that a replacement item is out of stock at the time we are notified of the error, the purchaser will be offered a full refund of the sums paid, to include any additional charges applied to the transaction such as delivery and credit card charges.

Refunds will be processed once the faulty/ wrong items have been returned to us and we are satisfied that the goods are faulty or the wrong items were despatched.  We shall endeavour to process all refunds within 5 working days from receipt of the goods.  Refunds will be processed using the same credit or debit card used to purchase the goods.

To avoid delays in replacing goods, we shall process replacement items in the normal manner and refund against the original sale, this may result in another sale being processed against your account until the credit /refund is completed.

Response Technical Services will endeavour to exceed the minimum standards set out in “The Consumer Protection (Distance Selling) Regulations of 2000”. A summary of the act can be found under returns policy.  For a full details please follow the link to www.opsi.gov.uk/si/si2000/20002334.htm